Customer satisfaction survey

1. Were you satisfied with the initial contact with the laboratory staff?

2. Did you get enough comprehensive answers to the questions you asked?

3. Was your application for services specified, accepted, registered and moved in a timely manner?

4. Were you informed about the price of the services you requested?

5. Are the general terms and conditions regulated in procedure P 7.1-2 “General terms and conditions” of the laboratory management system acceptable to you?

6. Was the agreed deadline for realization met?

7. Were you satisfied with the overall service in fulfilling your application?

8. Do the results reported in the implementation of the requested activities contain data / conclusions that were not discussed with you during the implementation?

9. Are you willing to use the services we offer again?

10. Would you recommend the laboratory to your colleagues / partners?